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The Human ARC's avatar

What jumps out is how quickly 'managing AIs' becomes another room where we're expected to be coherent and composed before we've built any shared norms for doing that. We're reshaping work structures faster than we're reshaping the stories people tell themselves about their own agency inside those structures. That gap, the curve outpacing the human narrative, is where a lot of the coming whiplash will live. Great insights!

Richard's avatar

I recognize it is early days but customer service chat bots, presumably powered by AI, have proliferated to the point that everyone I deal with as a customer has one. And with a single exception, they all suck. You expect the DMV to suck but Amazon? Why aren't they better?

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